Platform Story

Ne ratez plus jamais les feedbacks de vos clients.

Vos clients partagent leurs avis produits dans les reviews en ligne et les réseaux sociaux. Cela représente une grande quantité de données à analyser, mais Lettria vous permet de comprendre facilement ce qu'ils disent.

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Automatisez votre croissance

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Ne résolvez pas les mauvais problèmes.

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Agissez rapidement, et sur les bons sujets. Lettria vous permet de comprendre, d'acheminer et de suivre facilement les informations contenues dans des milliers d'avis.

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  • Comprenez les émotions exactes de vos clients à propos de votre produit ou service, même s'il y en a plusieurs.
  • Acheminez automatiquement les avis pertinents vers les services appropriés pour une action rapide.
  • Suivez les tendances et obtenez des informations grâce à la visualisation des données des avis sur des aspects spécifiques.

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Fonctionnalités

Découvrez nos fonctionnalités

Une équipe d'experts en data science
+50 intégrations disponibles
Plateforme de nettoyage des données & API
Technologie open source
Une équipe de linguistes experts
Une architecture sécurisée
+4 ans d'expertise en IA et NLP
Accompagnement dans la prise en main
Transfert des données en temps réél
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Vos clients attendent davantage de vous.

71 % des clients attendent des expériences personnalisées basées sur leurs interactions passées avec les marques, et 76 % se sentent frustrés lorsqu'ils n'en reçoivent pas. C'est à vous de connaître leurs besoins.

50%

des clients sont susceptibles de passer à un concurrent après une mauvaise expérience.

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90 times

par semaine, le consommateurmoyen mentionne des marquessur les réseaux sociaux.

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Tous vos documents texte, des rapports financiers aux fiches de processus, sont pris en charge par notre plateforme.

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NLP Use Cases

Améliorez votre Service Client grâce à l'analyse des sentiments

L'analyse des sentiments des clients est l'étude des émotions exprimées sur votre marque, votre produit ou une expérience client. Pour les gros volumes de données, elle doit être automatisée avec un outil.

Lire la suite->

NLP Use Cases

Comment enrichir votre CRM avec l'analyse des commentaires des clients

L'analyse de vos feedback clients : pourquoi est-ce important, comment cela fonctionne, quels sont les avantages et comment choisir le meilleur outil.

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NLP Use Cases

Que peut vous apprendre l'analyse du sentiment des réseaux sociaux sur vos clients ?

L'analyse des sentiments sur les réseaux sociaux, également appelée "opinion mining", est un type d'analyse des sentiments dans lequel vous collectez et analysez les informations disponibles sur diverses plateformes sociales.

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Créez votre pipeline NLP en 2 minutes
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