Absolutely, integrating the Lettria platform allows call centers to analyze every call for quality and optimization opportunities.
Lettria's machine learning models instantly process the full transcript and audio of every call, detecting key details and insights while reducing manual review and data entry requirements by up to 95%. The Lettria platform prioritizes alerts, flagging calls indicating potentially urgent issues for mandatory review, and provides intuitive dashboards for analyzing call quality metrics, customer sentiment over time, and more.
Lettria's platform allows call centers to achieve the long-sought goal of monitoring 100% of conversations for quality, compliance, and optimization. The platform's AI-powered solutions make in-depth analysis efficient while reducing demands on human evaluators, providing functionality to track call quality at scale through automation of repetitive tasks like data entry.
Lettria allows teams to be proactively responsive to customers through unified visibility across all discussions while saving up to 23 hours per employee each week previously spent on manual reviews and reporting.