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How La Poste Solutions Business Enhanced Call Center Efficiency with NLP

La Poste Solutions Business called on Lettria's NLP technology to analyze all call transcripts and automatically enrich its Microsoft Dynamics CRM.
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Problem Statement

You need to industrialize your quality monitoring

Retake control of quality control, whether it's carried out internally by managers, or externally by service providers.

  • Make decision with 100% of knowledge, rather than randomly selected calls.
  • Optimize your call center performances and have better interactions with your customers.

For Call Centers of 20+ Agents

Your managers lose time doing manual Quality Control

With Lettria, 100% of your calls are listened to by our AI and passed through your quality analysis grid.

  • Reinforce training and management initiatives.
  • Track each call for script compliance.
  • Focus on the most sensitive calls.
  • Guarantee important information isn’t forgotten.

Main Features

Discover our main features

A team of data science experts
50+ integrations available
Data cleaning platform and API
Open-source-based technology
A team of expert linguists
Secure architecture
4+ years of expertise in AI and NLP
A personalized onboarding
Real-time data transfer
Develop a Quality Grid on your own data

Automatically check all your calls with AI

With Lettria, each call is stored and transcribed into text. Managers can then select transcripts to review and analyze them alongside a customized quality grid.


calls compared with your quality grid vs 5% in average call centers

2 seconds

is the average time for our AI to analyze a 40 minute call

Without Lettria

With ChatGPT

  • Open-source or off-the-shelf solutions.
  • Complex, time-consuming manual customization.
  • Needs to be integrated with dozens of tools and libraries.
  • Little or no flexibility in model optimization



With Lettria

  • Fast customization with the help of our engineers.
  • Connectors included with industry-standard software.
  • Permanent re-training of models based on your specific use case and industry.
  • Catalog of pre-trained solutions for state-of-the-art NLP in just a few clicks.



Frequently Asked Questions

How will my management team really save time with Lettria’s quality monitoring solution?

Lettria offers automated call analysis, eliminating manual review and reducing manual data entry by 95%. Managers receive alerts for critical issues and can focus on coaching, while interactive dashboards provide an overview of team performance, sentiment, issues, and breaches. They can drill into specific calls and agents, replacing inefficient manual processes with reporting fueled by 100% call analysis.

Lettria enables fast complaint resolution and reduced customer frustration, providing proactive alerts for urgent issues and continually analyzing new calls to uncover opportunities for improvement. With tools for transcript analysis, reporting, and evaluations, Lettria empowers managers to optimize quality and performance, unlocking time and resources to build sustainable advantages and proactively respond to the customer experience.

Can I leverage this data to help support my customer data tracking within our CRM software?

Yes, Lettria's natural language processing solution can enrich customer data tracking within CRM software like Salesforce, Microsoft Dynamics, and HubSpot. Here are a few of the key benefits of using Lettria's CRM Enrichment Platform:

  • Instantly detect key details from 100% of call transcripts, such as product interests, objections, and customer attributes.
  • Automatically populate relevant fields in CRM profiles and call records in real time.
  • Develop customized models tailored to your data, call types, and business priorities.
  • Provide a 360-degree customer view by unifying data points from all channels, including calls, email, chat, reviews, and social media.
  • Eliminate inefficient manual processes with live data connections that instantly feed details from call analysis directly into your CRM platform.

To learn more about how Lettria's CRM Enrichment Platform can help you improve your CRM data quality and customer relationships at scale, visit our CRM Enrichment Platform Story page or book a demo!

Can Lettria’s AI really analyze 100% of our calls, qualitatively?

Absolutely, integrating the Lettria platform allows call centers to analyze every call for quality and optimization opportunities.

Lettria's machine learning models instantly process the full transcript and audio of every call, detecting key details and insights while reducing manual review and data entry requirements by up to 95%. The Lettria platform prioritizes alerts, flagging calls indicating potentially urgent issues for mandatory review, and provides intuitive dashboards for analyzing call quality metrics, customer sentiment over time, and more.

Lettria's platform allows call centers to achieve the long-sought goal of monitoring 100% of conversations for quality, compliance, and optimization. The platform's AI-powered solutions make in-depth analysis efficient while reducing demands on human evaluators, providing functionality to track call quality at scale through automation of repetitive tasks like data entry.

Lettria allows teams to be proactively responsive to customers through unified visibility across all discussions while saving up to 23 hours per employee each week previously spent on manual reviews and reporting.

How long does it typically take to implement the Lettria platform into an organization's tech stack?

Data import is often handled in a matter of hours, which means that clients can start using the platform almost immediately. The initial text labeling requirements usually take no more than a couple of weeks to finish, which means that businesses can start to see the benefits of the platform quite soon after integration.

In fact, clients tend to see impactful results within three weeks of integrating the Lettria platform. This is because Lettria's platform is designed to be easy to use and integrate with existing systems. Additionally, Lettria's data analysis capabilities are powered by advanced machine learning and natural language processing algorithms, which means that results are delivered quickly and accurately.

Can the Lettria platform analyze conversations in languages other than English?

Absolutely! Lettria's platform is capable of analyzing conversations in multiple languages, including French, Spanish, and English. Our natural language processing technology allows us to identify key themes, phrases, and sentiment from free text feedback in these languages, enabling businesses to gain a comprehensive understanding of customer sentiment across various feedback channels.

Depending on your specific use case, we can also adapt our platform to specific use cases and languages upon request. We understand that language can be a barrier when it comes to analyzing customer feedback, which is why we offer multilingual support.

If you're interested in learning more about how Lettria can support your language needs, we invite you to book a call with one of our experts. We would be more than happy to discuss how our platform can help you better understand your customers' feedback and improve your business outcomes.

How does Lettria ensure the privacy and security of customer data?

Lettria takes privacy and security very seriously. We have implemented industry-standard security measures to ensure that customer data is kept safe and confidential. You can learn more about our security and compliance protocols on our dedicated security and compliance page.

Regarding specific use cases, we always encourage interested parties to get in touch with a member of our team to discuss how Lettria's platform can best meet their unique needs.

What is the pricing model for Lettria's platform?

Lettria's pricing model is flexible and designed to meet the needs of various project scopes. For first time users, Lettria offers 3000 free credits to test out our API and explore its capabilities. This allows users to get a better understanding of how the platform works and how it can benefit their business before making any commitments.

Independent users can budget their use depending on the size of their models, thanks to Lettria's training features. This means that users can choose the amount of data they want to process and only pay for what they use. This makes Lettria's platform a cost-effective solution for businesses of all sizes.

For commercial use cases, the best approach is to book a call with a member of our sales team. Our team is dedicated to understanding the unique needs of each business and providing tailored solutions that meet those needs. By working with our sales team, businesses can get a better understanding of Lettria's pricing structure and how it can fit into their budget.

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