Our API connects to call recording and transcription services, CRM and sales enablement platforms, customer data storage and syncing services, surveys, support tickets, and email. It analyzes conversations to identify details like product interests, customer attributes, objections, or requests.
The Lettria API then populates relevant fields in customer profiles, call records, support tickets, or other destinations in your CRM or CX technology stack. Analyzed data can also be synced between platforms. Our advanced tools for data visualization, reporting, and optimization all leverage API connectivity to call transcripts, CRMs, and other platforms.
In summary, the Lettria API breaks down data silos and enables instant analysis of conversations at scale. It makes the outputs of natural language processing and machine learning from calls actionable through seamless connections to the systems you already rely on every day.