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How La Poste Solutions Business Enhanced Call Center Efficiency with NLP

La Poste Solutions Business called on Lettria's NLP technology to analyze all call transcripts and automatically enrich its Microsoft Dynamics CRM.
Logo La Poste
Problem statement

You need accurate data to make the right decisions

Automating you data entry processes can help you solve all your CRM adoption issues. Did you know:

  • CRM applications increases sales by up to 29%, and sales productivity by up to 34%.
  • But only 37% of sales reps use their company's CRM, especially because they are not properly updated.

Automate your CRM Enrichment

We classify data and add it to your CRM

Lettria harnesses the power of semantic analysis to automatically process information from call transcripts.

  • Sales staff stays focused on calls
  • Gain countless hours per week between calls
  • Guarantee important info isn’t forgotten

Main Features

Discover our main features

A team of data science experts
50+ integrations available
Data cleaning platform and API
Open-source-based technology
A team of expert linguists
Secure architecture
4+ years of expertise in AI and NLP
A personalized onboarding
Real-time data transfer
Take a proper look at your clients

Make 100% of Client Data Actionable

80% of your CRM data is unstructured, this means that your organization only makes decision with the remaining actionable 20%. This is where Lettria come in play.

3x more data

integrated into your CRM

12 CRM fields

automatically enriched

on average

Without Lettria

With ChatGPT

  • Open-source or off-the-shelf solutions.
  • Complex, time-consuming manual customization.
  • Needs to be integrated with dozens of tools and libraries.
  • Little or no flexibility in model optimization

TIME SPENT

8-12 MONTHS

With Lettria

  • Fast customization with the help of our engineers.
  • Connectors included with industry-standard software.
  • Permanent re-training of models based on your specific use case and industry.
  • Catalog of pre-trained solutions for state-of-the-art NLP in just a few clicks.

TIME SPENT

2-4 WEEKS

Frequently Asked Questions

How does your solution differ from Sales Intelligence software?

Lettria's customizable call intelligence and enrichment platform differs from Sales Intelligence tools such as Modjo, Gong, or Salesloft. Lettria offers custom models tailored to an organization's CRM fields and use cases, trained on specific call and customer data to accurately detect key details like product interests, customer attributes, and objections.

The Lettria platform easily integrates via API with leading call recording and transcription solutions as well as major CRMs, continuously learning and improving to automatically update models and identify more concepts from every call. Our AI-driven CRM intelligence and enrichment solutions empower data teams to gain valuable insights from call data at scale, including call volume and keyword trends, customer sentiment and emotion, agent performance and evaluation, predictive analytics, and more.

How does Lettria’s API connection system work?

Our API connects to call recording and transcription services, CRM and sales enablement platforms, customer data storage and syncing services, surveys, support tickets, and email. It analyzes conversations to identify details like product interests, customer attributes, objections, or requests.

The Lettria API then populates relevant fields in customer profiles, call records, support tickets, or other destinations in your CRM or CX technology stack. Analyzed data can also be synced between platforms. Our advanced tools for data visualization, reporting, and optimization all leverage API connectivity to call transcripts, CRMs, and other platforms.

In summary, the Lettria API breaks down data silos and enables instant analysis of conversations at scale. It makes the outputs of natural language processing and machine learning from calls actionable through seamless connections to the systems you already rely on every day.

Could my team use this solution to perform macro analytics on our calls?

Yes, Lettria can help your data teams perform macro analytics on your calls. By detecting key elements in every call, Lettria allows you to populate analytics on customer interactions and find insights. To learn more about how Lettria can help you improve your quality monitoring, visit our dedicated quality monitoring page.

How long does it typically take to implement the Lettria platform into an organization's tech stack?

Data import is often handled in a matter of hours, which means that clients can start using the platform almost immediately. The initial text labeling requirements usually take no more than a couple of weeks to finish, which means that businesses can start to see the benefits of the platform quite soon after integration.

In fact, clients tend to see impactful results within three weeks of integrating the Lettria platform. This is because Lettria's platform is designed to be easy to use and integrate with existing systems. Additionally, Lettria's data analysis capabilities are powered by advanced machine learning and natural language processing algorithms, which means that results are delivered quickly and accurately.

Can the Lettria platform analyze conversations in languages other than English?

Lettria's platform is capable of analyzing conversations in multiple languages, including French, Spanish, and English. Our natural language processing technology allows us to identify key themes, phrases, and sentiment from free text feedback in these languages, enabling businesses to gain a comprehensive understanding of customer sentiment across various feedback channels.

We understand that language can be a barrier when it comes to analyzing customer feedback, which is why we offer multilingual support.

How does Lettria ensure the privacy and security of customer data?

Lettria takes privacy and security very seriously. We have implemented industry-standard security measures to ensure that customer data is kept safe and confidential. You can learn more about our security and compliance protocols on our dedicated security and compliance page.

Regarding specific use cases, we always encourage interested parties to get in touch with a member of our team to discuss how Lettria's platform can best meet their unique needs.

What is the pricing model for Lettria's platform?

Lettria's pricing model is flexible and designed to meet the needs of various project scopes. For first time users, Lettria offers 3000 free credits to test out our API and explore its capabilities. This allows users to get a better understanding of how the platform works and how it can benefit their business before making any commitments.

Independent users can budget their use depending on the size of their models, thanks to Lettria's training features. This means that users can choose the amount of data they want to process and only pay for what they use. This makes Lettria's platform a cost-effective solution for businesses of all sizes.

For commercial use cases, the best approach is to book a call with a member of our sales team. Our team is dedicated to understanding the unique needs of each business and providing tailored solutions.

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