The Challenge
Organizations managing large outdoor-lighting portfolios depend on quick access to accurate asset, warranty, and technical documentation. However, this information is often dispersed across purchase orders, manufacturer documentation, technical specifications, installation records, and maintenance schedules. As a result, service teams spend valuable time searching for information rather than resolving issues. Critical questions include what equipment is installed, whether assets are covered by warranty, which components are required for service, and what specifications apply. The consequences are increased administration, slower response times, and higher operational costs.
The Solution
Imago partnered with Lettria to transform fragmented technical documentation into structured operational intelligence. Using Lettria Perseus, information is extracted from unstructured documents, connected through knowledge graphs, and integrated into WLS Connect. Service teams can quickly identify installed assets, warranty status, technical specifications, and repair requirements through a single searchable source of truth.
Business Impact
The combined solution enables faster access to asset and warranty information, reduced manual administration, improved service decisions, better work-order preparation, higher field-service productivity, reduced search time, and faster customer response and resolution times.
Results
The collaboration has created a scalable foundation for intelligent asset and warranty management. Instead of navigating large amounts of documentation, users can access structured and contextual information when it is needed. This improves operational efficiency, supports data-driven decisions, reduces delays, and maximizes the value of technical documentation and asset data.
About the Partnership
Lettria provides document intelligence and knowledge graph technology that transforms complex technical information into structured and interconnected data. Imago leverages this intelligence within WLS Connect to support maintenance workflows, warranty management, and operational service processes. Together, the companies help organizations move from document-driven administration to intelligence-driven operations.
Executive Perspective
“Our customers don't care about documents—they care about faster resolutions, reliable service, and better outcomes. By combining Lettria's knowledge graph technology with WLS Connect, we make critical asset and warranty information available when it matters most, enabling better decisions and more efficient operations.” Stefan Magnusson, CEO, Imago
