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How La Poste Solutions Business Enhanced Call Center Efficiency with NLP

La Poste Solutions Business called on Lettria's NLP technology to analyze all call transcripts and automatically enrich its Microsoft Dynamics CRM.
Logo La Poste
Problem Statement

Your clients' standards have evolved

Semantic analysis is now a must-have for verbatim analysis software in order to:

  • Provide a tone analysis for each response.
  • Identify topics addressed by respondents.
  • Offer personalization for each customer.

Optimize your business strategy

Analyze millions of verbatims a day

Understand, route, and track customer sentiment in thousands of verbatims. Build personalized experiences and exceed customer expectations with top accuracy.

  • Easy customization and industrialization
  • 94% Sentiment Analysis Accuracy Rate

Main Features

Discover our main features

A team of data science experts
50+ integrations available
Data cleaning platform and API
Open-source-based technology
A team of expert linguists
Secure architecture
4+ years of expertise in AI and NLP
A personalized onboarding
Real-time data transfer
Focus on what’s most important

Actionable results in 4 weeks.

71% of customers expect personalized experiences based on past interactions with brands, and 76% feel frustrated when they don’t receive them. Leverage sentiment analysis to learn what they need.

API connection

to expedite Lettria integration
with your data & tech teams.


interface to ensure that
every expert is in the loop.

Without Lettria

With ChatGPT

  • Open-source or off-the-shelf solutions.
  • Complex, time-consuming manual customization.
  • Needs to be integrated with dozens of tools and libraries.
  • Little to no leeway available on model optimization



With Lettria

  • SAAS solution — instantly available.
  • Connectors included with state-of-the-art software.
  • Permanent re-training of models based on your specific use case and industry.
  • Catalog of pre-trained solutions for cutting-edge NLP in just a few clicks.



Frequently Asked Questions

What are some use cases that fall under the umbrella of Verbatim Analysis?

Verbatim analysis is the process of analyzing free text feedback from customers or employees to gain insights into their sentiment, opinions, and experiences.

This type of analysis can be applied to various forms of feedback, including open-ended survey responses, product reviews, interview transcripts, focus group discussions, and Voice of Customer data from call centers, chat logs, social media, and other channels. With the help of natural language processing, verbatim analysis can identify key themes, phrases, and sentiment from free text feedback.

What kind of surveys and feedback can I analyze with your solution?

Our NLP platform can provide verbatim analysis and insights from various forms of free text customer feedback. This includes open-ended survey responses, product reviews, interview transcripts, focus group discussions, and Voice of Customer data from call centers, chat logs, social media, and other channels. By using natural language processing, we can analyze sentiment, key themes, and phrases from these qualitative answers.

With our solution, businesses can gain a holistic view of customer sentiment across various feedback points. We can detect sentiment towards key product attributes and summarize main takeaways from product reviews. Additionally, we identify patterns in language and points of feedback even from loosely structured discussions. Our platform enables insights from audio, conversations, and informal discussions with customers at scale.

By highlighting key trends in the customer voice through verbatim analysis, we empower businesses to develop a strategy based on real insights. This can lead to improved customer satisfaction, identification of areas for improvement, and staying ahead of the competition.

I do consulting work in survey analysis, how will this help my team members concretely?

Lettria automates sentiment analysis and keyphrase extraction from open-ended responses, saving survey analysis consultants time and improving accuracy by providing consistent sentiment classification and theme detection. The platform can also prioritize urgent or highly negative customer comments for review based on configurable sentiment thresholds and export sentiment scores, prominent themes, and word clouds from survey data to power interactive data visualizations for clients.

The Lettria platform integrates via API with all major survey tools, future-proofing consultancy services by preparing teams to leverage the capabilities of NLP and offer state-of-the-art survey and feedback analysis to clients. This enables survey analysis consultants to provide more accurate and objective insights to their clients, helping them make better decisions and stay ahead of the competition.

Can I license Lettria’s technology to update my internal tech as a service provider?

Yes, the Lettria platform is available for licensing by organizations that offer survey and feedback analysis as a service. Licensing options include API access, custom model development, complete platform access, and customized solutions, providing flexibility to fully integrate Lettria's NLP technology into existing tech stacks or enhance current services.

By licensing access to the platform, organizations can benefit from its cutting-edge NLP capabilities, including sentiment analysis and topic modeling. Lettria allows for real-time analysis of verbatim responses through API calls, and our machine learning experts can build customized models tailored to an organization's clients and use cases, providing seamless integration via API. Lettria works closely with organizations to ensure that the licensing solution is tailored to their specific needs, aiming to complement what is already being done well and elevate the organization's services.

How does your platform distinguish itself from generic survey solutions?

Lettria offers natural language processing for unstructured data, custom models tailored to your industry and use cases, and continuous improvement powered by machine learning. Our system gets smarter over time by constantly analyzing new data to expand its knowledge and refine its understanding.

Our platform is designed with an easy-to-use interface for non-technical teams, reducing time and costs associated with building NLP and machine learning systems in-house. Our team provides expert support and services to optimize results and impact. We deliver a tailored, expert-supported NLP and machine learning solution for fast and easy analysis of both structured and unstructured customer data, handling the complexity of advanced analytics so your organization can focus on driving better business outcomes.

Generic tools provide limited self-serve functionality that fails to deliver the depth of insights and continuous optimization increasingly expected in today's experience-driven markets.

Can the Lettria platform analyze sentiment and feedback from social media platforms?

Yes, Lettria's platform is capable of analyzing sentiment and feedback from social media platforms. Our natural language processing technology allows us to identify key themes, phrases, and sentiment from free text feedback in a variety of channels, including social media.

This enables businesses to gain a comprehensive understanding of customer sentiment across various feedback channels and develop strategies based on real insights. By using Lettria's platform for social media monitoring, businesses can improve customer satisfaction, identify areas of improvement, and stay ahead of the competition.

Curious? Feel free to read our success stories or our blog post on content moderation to learn more about how Lettria's platform can support your business needs. If you're interested in learning more about how Lettria can help you monitor social media feedback, we invite you to book a call with one of our experts. We would be more than happy to discuss how our platform can help you better understand your customers' feedback and improve your business outcomes.

How long does it typically take to implement the Lettria platform into an organization's tech stack?

Data import is often handled in a matter of hours, which means that clients can start using the platform almost immediately. The initial text labeling requirements usually take no more than a couple of weeks to finish, which means that businesses can start to see the benefits of the platform quite soon after integration.

In fact, clients tend to see impactful results within three weeks of integrating the Lettria platform. This is because Lettria's platform is designed to be easy to use and integrate with existing systems. Additionally, Lettria's data analysis capabilities are powered by advanced machine learning and natural language processing algorithms, which means that results are delivered quickly and accurately.

How does Lettria ensure the privacy and security of customer data?

Lettria takes privacy and security very seriously. We have implemented industry-standard security measures to ensure that customer data is kept safe and confidential. You can learn more about our security and compliance protocols on our dedicated security and compliance page.

Regarding specific use cases, we always encourage interested parties to get in touch with a member of our team to discuss how Lettria's platform can best meet their unique needs.

What is the pricing model for Lettria's platform?

Lettria's pricing model is flexible and designed to meet the needs of various project scopes. For first time users, Lettria offers 3000 free credits to test out our API and explore its capabilities. This allows users to get a better understanding of how the platform works and how it can benefit their business before making any commitments.

Independent users can budget their use depending on the size of their models, thanks to Lettria's training features. This means that users can choose the amount of data they want to process and only pay for what they use. This makes Lettria's platform a cost-effective solution for businesses of all sizes.

For commercial use cases, the best approach is to book a call with a member of our sales team. Our team is dedicated to understanding the unique needs of each business and providing tailored solutions that meet those needs. By working with our sales team, businesses can get a better understanding of Lettria's pricing structure and how it can fit into their budget.

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