Your customers are sharing their thoughts about your products and services on online reviews and social media. That's a lot of data to sift through, but Lettria makes it easy to understand what they're saying.
"We were impressed by the accuracy of Lettria's Sentiment & Emotion Analysis tool"
David Martineau, CEO
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Lettria allows you to easily understand, route and track information in thousands of customer reviews so you can take action quickly, and on the right issues.
Understand your customers' exact emotions about your product or service, even if there are multiple.
Automatically route relevant reviews to the appropriate departments for quick action.
Track trends and gain insights through data visualization of reviews on specific aspects.
71% of customers expect personalised experiences based on past interactions with brands, and 76% feel frustrated when they don’t receive them. It’s up to you to learn what they need.
of customers are likely
to switch to a competitor
after one bad experience.
per week is how much
the average consumer
mention brands on Social Media
The only no-code platform
entirely dedicated to text
4 times faster than
building it on your own
Start for free and let us design tailored pricing that scales with your need
"Lettria's teams have developed a high-quality NLP studio that allows all companies, from startups to large corporations, to deploy a robust artificial intelligence solution within a few weeks."
Octave Klaba
Founder @OVHcloud
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“Lettria enabled us to involve our business teams on advanced AI projects, delivering great results within weeks.”
Gaëtan Belbeoc’h
Head of Digital Experience
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"Lettria’s technology stack is highly valued by our data science team, which uses it to support our customers on ambitious NLP projects and also to power our product line."
Matthieu Courtecuisse
CEO at Sia Partners
Ademe: how to use NLP to clarify terms, expressions and concepts
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La Poste: Analyzing online reviews to improve customer service
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Uside: Analyze employee surveys to monitor conduct of change
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