Platform Story

Never miss out on customer insights ever again

Your customers are sharing their thoughts about your products and services on online reviews and social media. That's a lot of data to sift through, but Lettria makes it easy to understand what they're saying.

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See how it works

"We were impressed by the accuracy of Lettria's Sentiment & Emotion Analysis tool"

Côme Cothenet

David Martineau, Deputy CEO at Sia Partners, Consulting firm with 2800 employees

Automate your growth

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Don’t solve the wrong problems.

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Take action quickly, and on the right issues. Lettria allows you to easily understand, route and track information in thousands of reviews.

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Understand your customers' exact emotions about your product or service, even if there are multiple.
Automatically route relevant reviews to the appropriate departments for quick action.
Track trends and gain insights through data visualization of reviews on specific aspects.

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Read our privacy commitment

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Main Features

Discover our main features

A team of data science experts

50+ integrations available

Data cleaning platform and API

Open-source-based technology

A team of expert linguists

Secure architecture

4+ years of expertise in AI and NLP

A personalized onboarding

Real-time data transfer

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Your customers expect more from you.

71% of customers expect personalised experiences based on past interactions with brands, and 76% feel frustrated when they don’t receive them. It’s up to you to learn what they need.

50%

of customers are likely

to switch to a competitor

after one bad experience.

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90 times

per week is how much
the average consumer
mention brands on Social Media

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Request a demo

Drag and drop your documents in the format of your choice

All your text document, from financial reports to process sheet are supported by our platform.

Build your model, with the help of our experts data scientists

The first prototype of your AI chatbot will be available in 15 minutes.

Test your model and improve it with our team

Our team will contact you to help you get onboarded on our tool.

With ChatGPT

With Lettria

Talk with our NLP expert

Keep reading

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NLP Use Cases

Improve Customer Service With Customer Sentiment Analysis

Customer sentiment analysis is the study of the emotions expressed about your brand, product or customer experience. For large volumes of data, it must be automated with a tool.

How To Enrich Your CRM With Customer Feedback Analysis

Customer Feedback Analysis: why is it important, how it works, what are the benefits, and how to choose the best tool for your use case.

Social Media Sentiment Analysis & Customers

Social media sentiment analysis, also called opinion mining, is a type of sentiment analysis in which you collect and analyze the information available on various social platforms.