Our NLP platform can provide verbatim analysis and insights from various forms of free text customer feedback. This includes open-ended survey responses, product reviews, interview transcripts, focus group discussions, and Voice of Customer data from call centers, chat logs, social media, and other channels. By using natural language processing, we can analyze sentiment, key themes, and phrases from these qualitative answers.
With our solution, businesses can gain a holistic view of customer sentiment across various feedback points. We can detect sentiment towards key product attributes and summarize main takeaways from product reviews. Additionally, we identify patterns in language and points of feedback even from loosely structured discussions. Our platform enables insights from audio, conversations, and informal discussions with customers at scale.
By highlighting key trends in the customer voice through verbatim analysis, we empower businesses to develop a strategy based on real insights. This can lead to improved customer satisfaction, identification of areas for improvement, and staying ahead of the competition.